Here you will find frequently asked questions about our product e-planning ad server for agencies. For technical enquiries, please refer to our Support section. If you cannot find the answer to your question here, please contact us.
Sales questions
Can I try the product before buying it?
Yes. You can ask for a totally functional demo
and use our product without limits for a period of time or you can witness a live demo by our sales team. For more information, please contact us .
What kind of reports does it provide?
e-planning ad serverprovides a series of dynamic reports on ad campaigns performance, which can be accessed both by agencies and advertisers. Reports are available online as charts or data tables and can also be exported as an MS Excel document.
What is the service fee?
Our fees are based on the amount of traffic measured in actions. An action can be defined as an ad impression, click, post-click tracking hit or any other request answered by the ad server. Prices are charged on a monthly basis and include banner storage in our servers.
Do I have to pay for upgrades?
No. Our solution is in constant development and we guarantee error-free applications. New upgrades are deployed automatically by us at no extra cost for our clients.
What targeting options does it have?
Targeting options are set when creating the campaign. You can combine several options, such as users country, region and city, zip code and area code, networks and ISPs, language, browser, and operating system. In addition, you can target the campaign by keywords, which is an ideal option to market ad spaces in high traffic web sites, such as search engines or news sites.
In which languages is the tool available?
Interface is available in English and Spanish.
Is there any extra charge for technical support?
No. Costs include unlimited Technical Support service by phone, chat or our trouble tickets system.
Technical enquiries for Webmasters
What is the difference between the version for Publishers, Advertisers and Agencies?
Each version is designed to meet specific needs. The Publishers version provides powerful tools to control inventories, whereas the Advertisers and Agencies versions are focused on ad campaigns running in multiple sites.
Does it have any hardware or software requirements?
None at all. e-planning ad server does not require you to install any extra software on your web site. Moreover, it can interoperate with any web server or web programming language used by publishers.
How does it work? How is it implemented?
The application resides in our servers. Every time you buy a campaign, our system generates tags to be sent to the web site. These tags display banners and publishers can load them in their own ad servers or directly in the web pages.
What ad types does it support? Can I use rich media banners?
e-planning ad server supports all ad types: GIF, JPG, PNG, videos, flash, Java applets, and rich media. You can make your selection among multiple ad types: static banners, flash, pop-ups, pop-unders, etc. For more information, please refer to our
la Rich Media section.
How do access grants work?
Users access an easy-to-use online interface to create and manage ad campaigns and banners. e-planning ad server allows you to create multiple interface users with different access grants. In addition, advertisers and publishers can access reports on their ad campaigns.
Does the tool work with MSIE 6 Privacy Policies?
Yes. e-planning ad server has P3P features to work with MSIE 6 and any other browsers that adopt them.
Does it interact with other ad servers?
Yes. e-planning can interact with other ad servers. Our tool generates HTML tags that can be loaded in any ad servers used by publishers. For more information, please contact our Technical Support team.
How long does a campaign take to activate from the moment it is loaded?
Activation time is about 5 minutes from the moment the campaign was loaded. Once a campaign is loaded, activation is automatic.
How often are reports updated?
Most reports are updated every 5 minutes. For instance, if a campaign was activated at 4:00, at 4:10 you will get reports on the impressions and clicks. From then on, reports will be updated every 5 minutes. With e-planning ad server you don’t need to wait until the next day to get data of your ad results.
